Artificial Intelligence, Deliverability, Design & Layout, Email marketing

A round-up of my favorite reads of the past week

Updates to Gmail & Yahoo’s Sender Guidelines
Yahoo posted a blog about the upcoming Send Requirements and an FAQ with more information and Google provided more information as well. In this article you’ll find some of the key information and the author promises to update it as more information is shared.

Bonus Webinar: A Crash Course on List Unsubscribe
Deliverability expert Al Iverson posted a short video on his blog in which he explains what the List Unsubscribe header is, how it works and how ESPs need to implement it so that you are compliant with the latest Gmail & Yahoo requirements

#TimTalk – Generative AI – What keeps me awake at night with Chad S. White
In the below video Chad S. White discusses potential impact Generative AI may have on job roles, particularly junior positions, and its use in content creation, raising concerns about authenticity and transparency, as well as how corporations might define low-value work, the future of art and craft in an AI-dominated landscape, data privacy issues, and the effect of AI on social interactions and marketing. I found it very interesting!

Artificial Intelligence, Deliverability, Design & Layout, Email marketing

A round-up of my favorite reads of the past week

Posted from Diigo. The rest of my favorite links are here.

Deliverability

Google’s New Email Sender Requirements: What You Need to Know.

As from February 2024, Google will roll out stricter requirements for marketers that want to have their email campaigns delivered to Gmail inboxes.

These new rules apply to all senders who send email to Gmail accounts:

  • If you haven’t already, authenticate your email domains with SPF, DKIM & DMARC. Note that DMARC is only necessary if you send close to 5,000 or more messages within a 24-hour period.
  • Don’t send unwanted emails: keep your spam rates below 0,10% and make sure to never reach 0,30%. Interesting to know is that spam rate is calculated daily.
  • Make it easy to unsubscribe: your promotional email campaigns need to support one-click unsubscribe and have a clearly visible unsubscribe link in the message itself.

As I understand it, these requirements apply to all senders when sending email campaigns to personal Gmail accounts, so apparently Google Workspace accounts are not affected.

If you fail to comply with these new requirements, Google will either reject your email or deliver it to the user’s spam folder.

Google is also urging us to meet their new sender requirements before the deadline because they say it will improve our email delivery.

The plan is to add a compliance status dashboard to Postmaster Tools early next year, so sign up to Google Postmaster Tools to keep track of how you are doing and to monitor the reputation of your sending domain.

Also, make sure to read through the following posts on the Google blog – as it contains a lot more detail and very useful information:

Another interesting article on this topic is this one: Your 2024 guide to Google & Yahoo’s new requirements for email senders.

Happy reading!

Deliverability

New Tool To Check The Deliverability Quality And Authentication Settings Of Your Email Campaigns

Message Systems launched a cool new tool recently, called The Validator.

It's a free web application that enables email senders to test the deliverability quality and authentication settings of their messages prior to sending.

It does this by flagging and identifying issues or failures for the major email authentication and validation schemes used today, including DKIM (DomainKeys Identified Mail), SPF (Sender Policy Framework) and DMARC (Domain-based Message Authentication, Reporting & Conformance).

The Validator also scans message content for viruses, scans headers, checks for blacklist hits, and performs a series of virus and spam tests. 

 

Deliverability

Mind Your Email Reputation, Watch Out For Spam Traps

Having spam traps in your emailing list is a big problem. They damage your email reputation, resulting in your emails getting stuck in spam filters. That’s why, as an email marketer, you should do everything in your power to prevent spam traps from ending up in your databases.

What are spam traps?

Spam traps are seemingly valid email addresses that are created with the sole purpose of identifying spam emails. These addresses are scattered over various locations on the internet, without ever using them to actually send emails.

Should any emails arrive on these addresses, then there is no other explanation possible than being the result of harvesting. Or at least, that is the idea.

So what’s wrong with that idea?

In general? Not much. But there are ways that spam traps can end up on the emailing lists of legitimate email marketers, in the end unjustly landing them on various blacklists.

How does that happen?

For spammers, it is in their interest to damage various blacklists’ credibility by luring legitimate email marketers into a spam trap. So if they get suspicious that certain email addresses are spam traps, they will sign up these addresses up for bona fide emailings.
The more often this happens, the less reliable a spam trap becomes, damaging the credibility of the blacklist that resulted out of that trap.

Also, a lot of email providers use invalid email addresses as spam traps. They will then monitor emailings that are sent to addresses that have never existed for example. Or in many cases they even use email addresses that were once valid, but are now expired.
So if someone signs up for your emailings and changes his email address after a while, this could lead to you being placed on a blacklist.

What can I do to prevent sending emails to spam traps?

There are a few precautions you can take to prevent spam traps from ending up on your address list:

Verification

Make sure that anyone signing up for your emailings is human. You could do so by adding a (re)captcha to your sign up form, or by requiring someone to log in before he can sign up. One of the big issues with this method however is that it annoys a lot of people, raising the bar for someone to sign up.

Double opt in

Double check every opt in for your newsletters by letting someone confirm his subscription by clicking a link in an email (or by sending a reply).

Keep your database clean

Always be sure to maintain a clean database. Don’t limit yourself to only processing opt outs, but also check for bounces that might be the results of expired email addresses.

What it comes down to

In the end, spam traps are not the cause but a symptom of the problem. An email list filled with spam traps is a sign of a corrupted database. Always be careful when gathering opt ins, and make sure to keep a clean database.

 

Profielfoto-MichaelMichael
Linthorst
 (1976) is an internet entrepreneur and CEO of Copernica Marketing Software. 10
years ago Michael set up Copernica together with his business partner.
Copernica is now one of the most powerful email service providers in Europe. It
provides marketing software which enables its users to single-handedly set up
(automated) campaigns using emailmobileweb pagessocial media or print.

Next to full-time
entrepreneur, Michael is also an avid blogger on subjects such as email
marketing, database marketing and eCommerce.

 

Would you like to become a guest blogger on this blog as well? Get in touch!

Deliverability

Email Deliverability Best Practices

Deliverability

Monitoring deliverability problems: advice from a deliverability guru

In an interview with Direct Mag, email deliverability guru Laura Atkins provides these tips on how to monitor email deliverability:

  1. Sign up for Feedback Loops (here's a current list of available FBLs). For small senders, the FBL may be able to be processed by hand. Medium-size senders may need to develop some tools for processing ARF messages.
  2. Check free reputation monitoring sites such as Sender Score and SenderBase to identify if there are any reputation problems.
  3. Monitor delivery logs to identify if any ISP is blocking outright [5xx responses]. This will also show rate limiting [4xx responses], which often is the first sign of a problem at a specific ISP.
  4. Set up dedicated accounts at major ISPs—Yahoo!, AOL, Gmail, and Hotmail—and add those accounts to every mailing. You can also talk to employees and determine if they have accounts at some of the for-pay ISPs and would be willing to designate one of their e-mail addresses for business use.
  5. If the senders continue to have problems they can either hire a consultant to help them identify underlying issues causing delivery problems or go to a certification service.

I highly recommend reading the entire interview here.

Deliverability, Email Tactics, List Management, Messaging, Miscellaneous

Stuff you should read

Do you track your opt-in data?
"Surprisingly, I'm finding that many marketing managers aren't tracking this. This is sad, because sometimes this data is the last line of defense against you getting sanctioned over allegations of sending spam.
When an ISP, ESP, or recipient asks for proof that a recipient opted-in to your email, they're asking for those exact details."

Four odd email ideas that (maybe) make sense
Mark Brownlow shares four email marketing concepts that seem wrong but might be right.

Three more odd email ideas that (maybe) make sense
And the list continues: poor open rates are a good thing, good responses don't indicate success, and delivering value is a bad idea.

You Need to Have a Privacy Policy 
When I reach out to ISP’s to resolve delivery issues, one of the items they almost always require is that email marketers have a clear and detailed privacy policy.

Let Your Subscribers Tell if the Email is Relevant 
Don't know if your subscribers find your emails relevant? Just ask them!

Link Tracking – Profiles Drive Greater E-mail Relevance
Stefan Pollard "The following two tactics will help you collect data at different points in the customer or subscriber relationship. There are more, of course, but these two work for me time and time again."

Deliverability

Great email marketing advice from Stephanie Miller

In this 5-minute video, Stephanie Miller shares what she's learned at the MarketingSherpa Email Marketing Summit last January. Some great take-aways here, so make sure you watch the video:

As you might know, Stephanie Miller will be a speaker at a webinar that I'm hosting next Tuesday. In this webinar she'll talk about why your campaigns are not reaching the inbox and what you can do to solve that. Don't worry, it won't be a pitch to become a Return Path customer, I'll make sure of that! 😉 More info here.